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Randolph OB/GYN
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Do I really need to bring my insurance card to each visit?

Yes, we will ask you for your card at every visit. Although it may look as nothing as changed, sometimes there are things that change that only relate to the office or your co-pay may have changed. Please be prepared to present your card at each date of service.

Why do I have to complete the same form every time I come?

Insurance companies require a history and review of certain medical information at each date of service. In addition to the insurance company requirements, it helps our physicians treat you and maintain a higher level of care by asking for a complete list of medications, surgeries, and pertinent medical problems at each visit.

Will you file my insurance claim for me or do I need to send it in?

Randolph OB/GYN will file all claims to your insurance carrier on your behalf. Please do not send anything into your medical insurance company regarding your visit. Often it is confusing to the insurance company and may cause your claim to be delayed or denied.

Will I be required to pay a co-pay at the time of service?

Yes, not only is this requested by the office but is required by your insurance carrier as part of your contract with them.

The office knows my specific insurance benefits, right?

No, every single insurance policy can be different, even within the same insurance carrier. It is the patient’s responsibility to know her own benefits. This may include such things as no wellness/preventive coverage, authorization required to visit a specific type of physician, insurance driven treatment by a primary care physician, etc. Please read through your description of benefits book each time one is sent to you. Even if your insurance carrier does not change, your benefits can change at the time of renewal, many times without notification.

Will your office complete paperwork required for my job?

Someone on our staff will be glad to complete any FMLA or disability forms for you. Simply bring them to the office with the following information: your name and the employee section completed, any pertenant information, where to send the completed information and when the information is needed. There is no charge for completing this paperwork. We do ask that you allow enough time to complete the paperwork, so bring it to our office as soon as possible.

Can I have my routine, annual exam anytime during the year?

It depends on the insurance carrier. Some are based upon calendar year, some are exactly one year or more after your previous annual exam, and Medicare only pays once every 24 months. It is the policy of this office to stick to exactly one year or after your previous annual exam unless the insurance has changed. If you elect to have your exam prior to this date, you will be financially responsible for the visit should it be denied by your insurance carrier.

I only want to come to the doctor once a year. Is it alright to address all my problems at the time of my annual exam?

No. Insurance carriers will only pay for certain things to be addressed at the time of your routine, annual exam. Our office staff will ask you when scheduling the appointment if you are scheduling your annual exam or are you having a problem? The appointment scheduler will schedule the appropriate visit type and time based upon your answer. Once here, the nurse will again ask you the nature of your visit during the interview process. If you are having anything other than a minor issue already going to be addressed at the time of this annual exam, you will be asked which one you want to address that day and be asked to reschedule for the other. We must also be fair to our other patients and allow enough time for each patient.

What if I have a medical emergency after hours?

If you are having a medical emergency after hours your call will be forwarded to our answering service. They are available to assist and can reach the physician on call at any time.

What if I have a medical question?

If you have a medical question and you are a patient of our practice simply call the office and ask to leave a message with your nurse. The nurse will return your call in the same day.

What if I am late for my appointment?

We understand that you may run late to your appointment. We will try to accommodate you, however; you may be asked to reschedule your appointment to ensure that other patients are given the appropriate time with their physician.

What if I miss my appointment?

If you miss your appointment you need to call the office as soon as you can to reschedule.

Are you accepting new patients?

Yes! Please call 704-333-4104 for an appointment in the Randolph Road office in Charlotte, or call 704-895-7224 for an appointment in our Cornelius location.